Shipping policy

Shipping Policy: What to Expect

Here is exactly what happens to a Wear Happy Project® order after checkout, and the points where it makes sense to contact us.

Work out where your order sits in the timeline that follows. Each stage explains the status and whether you need to act.

  • 1–5 processing time before dispatch (business days)
  • 7–20 US transit time (business days)
  • 10–25 international transit time (business days)

Where your delivery date comes from

Your delivery estimate is the transit time stacked on top of the projected dispatch date. That's the whole calculation.

  • Transit length depends on which shipping speed you selected.
  • We only count business days. Saturday and Sunday are skipped, except where checkout offered you weekend delivery.
  • Holidays are built into the estimate.
  • When checkout shows an “order within” clock, that's the time you have left to order and still hit the delivery date it shows. Keep in mind that date isn't locked until you complete the order.

Rule of thumb: your order's confirmation email states the confirmed delivery day. If a different estimate shows up anywhere else, the email wins.

Delivery windows by service

Business days, measured from ship date.
Stage or service US International
Before it ships across the board 1–5 days
Standard delivery 7–20 days 10–25 days
Free shipping 7–25 days
Expedited not always available 7–15 days 10–20 days

Order timeline and when to contact us

  1. Day 0 (checkout)

    Confirmation email goes out

    Your order confirmation arrives by email immediately. If checkout showed you a delivery date, that email is your confirmation of it. Treat the confirmation email date as final. An estimate you saw while browsing doesn't override it.

  2. Days 1–5: dispatch window

    Your order ships

    Every order leaves within 1 through 5 business days, counting from the day you ordered. Plenty ship faster. When it leaves, you'll get the shipping confirmation, with the tracking number, at the inbox you gave at checkout.

    Nothing needed from you at this point. Business days means Monday through Friday. Weekends are not counted in any timeframe on this page.

  3. Day 5: tracking hasn't arrived

    Check spam before you email us

    If business day 5 passes with no tracking number, check spam and junk first. Shipping confirmations get filtered there all the time.

    Next, run an inbox search for “Wear Happy Project®”. If it's genuinely not there, email support@wearhappyproject.com. We'll track it down and resend.

  4. Day 6: not shipped

    Already escalated on our end

    Not shipped by business day 6? The delay is already on our team's radar and has been escalated to fulfilment. You don't have to follow up.

    Expect an email update, with tracking, inside the next 3 business days.

  5. In transit: no tracking movement

    Why tracking stalls

    During the 7 through 20 business-day US window, or 10 through 25 for international, tracking that hasn't updated is normal and doesn't mean something is wrong. Four common reasons:

    1. Delayed first scan. Many parcels get no scan until they arrive at the regional hub closest to you. During peak periods, carriers work through bulk volumes and this step slows down. No formal carrier confirmation of receipt exists until that scan is logged.
    2. Only a delivery scan. Some routes only scan the parcel when it's delivered.
    3. Database lag. The tracking record trails the parcel's real position.
    4. Untracked shipments. Some shipments can't be tracked, mostly Standard International. It's still moving, and it will arrive inside the 20 or 25 business-day limit.

  6. Beyond the 20 business-day (US) or 25 business-day (international) mark

    Add 5 business days

    No change in tracking past that point? Build in an extra 5 business days. Late orders nearly always arrive right at the 20 or 25 business-day mark, or very shortly after it.

  7. Beyond the 30 business-day (US) or 35 business-day (international) mark

    Fulfilment manager takes over

    We don't like the idea of you left worrying about an order. A team on our side watches long delays like this, and from here our fulfilment manager takes the case and fixes it.

    We'll need a little patience from you during the investigation. Our follow-up email will land within 2 through 5 business days.

    Separate rule, free replacement: if 30 days have passed from the purchase date, the parcel still isn't with you, and tracking has never marked it delivered, you can claim a free replacement. The refund policy covers the full terms.

Open order tracking

Free vs. expedited shipping

  • Free shipping: 7 through 25 business days. Free shipping only stays free because it's processed and shipped by the cheapest methods we have access to, so it can sit for a bit longer before it starts moving. An order that hasn't shipped yet isn't a problem. It will still arrive within the window.
  • Expedited shipping: 7 through 15 business days domestic (US), 10 through 20 international. We rarely offer it, because keeping item prices low means we can't route everything through it. If it's on offer, it'll be listed when you choose shipping at checkout.

Need help with an order?

Email support@wearhappyproject.com and put your order number in the message. We'll handle it from that point.

, customer support, Wear Happy Project®